15 Lessons Learned From 17 Years of Crisis Post-Mortems

The format of “Image Patrol,” my regular column in PR News, is that I do post-mortems on two different crises affecting two different organizations. Based on publicly available information, I analyze and compare their responses and assign them a letter grade based on the following criteria: Extent of coverage Effectiveness of spokespeople Communication of key […]

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About Author

Katie Paine

I've been called The Queen Of Measurement, but I prefer Seshat, the Goddess.